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The different pages on Redmine can be accessed through the icons along of the top of the page or through the Menu icon (≡) in the left hand corner when the browser window size has been reduced:
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The icons on the right hand side of Redmine are Logged are Logged in as, My Account, and Sign out. The Search box enables users to search for a ticket by the ticket number or by subject matter. It's also possible to access a project through the dropdown 'Jump to a project...' option:
My Page
My Page displays the 'Issues assigned to me' and 'Reported issues'. You can open a ticket by clicking on the ticket number.
My Page can be accessed using the Home button at the top of the screen or through the menu Menu icon.
Project
Each customer at AssessTech has a Customer Support folder where all of their reported tickets are sorted. This can be accessed using the Projects icon or through the menu Menu icon. Customers may have additional sub-projects e.g. AssessBook projects.
There are a number of different sections in the Project which can be accessed using the tabs along the top of the page.
The Overview page displays information about the number of tickets based on Status and Tracker. It is possible to click on the numbers to access the filter issues e.g. click on the number 7 to view the Open Bug tickets:
It's also possible to access raised issues through the Issues tab at the top of the page. The Issues page lists all tickets in the Customer Support Project. To open a ticket select the ticket number in the left hand # column.
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